Government Agencies Announce Changes To Normal Operations in Response to COVID-19

U.S. VIRGIN ISLANDS — In an effort to mitigate the spread of the novel coronavirus, COVID-19, and in adherence to guidance provided by the Centers for Disease Control and Prevention, several departments and agencies of the Government of the Virgin Islands have implemented steps to minimize person-to-person contact at their offices.

As of Tuesday, March 23, 2020, departments and agencies modifying the operations include:

Bureau of Corrections

The Bureau of Corrections has suspended in-person visitations at all correctional facilities and all volunteer programs, work details, and furloughs until further notice.

For more information, visit

Bureau of Motor Vehicles

The Bureau of Motor Vehicles has limited services, and no more than six persons at a time will be allowed in the Vehicle registration renewal offices. BMV is encouraging the community to take advantage of its online vehicle registration process at

The Bureau will waive the inspection requirement for any customer who registers their vehicle online until May 31, 2020.

All road tests and written tests for the learner’s permit are canceled until further notice, and Governor Bryan has ordered a 60-day extension on all driver’s license and vehicle registration renewals.

For more information, call 340-713-4268 on St. Croix; 340-774-4268 on St. Thomas; 340-776-6262 on St. John; or visit

Department of Education

All public schools are closed through April 14.

The Department of Education has announced cancellation of several activities including distribution of progress reports and postponement of the Smart Balanced tests until fall 2020. For more information, visit

Department of Finance

The Department of Finance is conducting all business electronically whenever possible.

All public and private entities applying for Government Insurance Fund Worker’s Compensation Insurance should use the forms located here, and email them to

For W2 and 1099 forms, GVI employees should use the Employee Self Service (ESS) by logging on to For ESS password resets, or call 340-714-5049.

Vendor check inquiries can be directed to or 340-774-4750 ext. 2192.

Payroll check inquiries can be directed to or 340-774-4750 ext. 2252.

For more information, visit

Department of Human Services

The VI Department of Human Services Head Start Program has closed classrooms territory-wide until at least April 8.

VIDHS staff are to report to work as normally scheduled.

For more information, visit

Department of Justice

Department of Justice facilities on St. Thomas and St. Croix, including the Office of the Attorney General, are closed to the public and will not conduct person to person services until further notice. Services to be provided electronically or telephonically include administrative claims and questions regarding pending criminal cases. 

The Sex Offender Registry also is closed to the public ; however, registration requirements remain in place.  Sex offenders who are residing, employed, or attending school in the Territory and need to register or update their information must do so telephonically or via email.  

The Paternity and Child Support Division offices are closed to the public, but in-person services will be provided to accept payments. Services will be provided via telephone, fax, mail, and through the internet. Persons who wish to make payments will be allowed inside the offices until the drop box becomes available, at which time, only money orders and checks will be accepted.

For more information, visit

Department of Labor

The VI Department of Labor will be open to the public; however, there is a limit on how many clients can be in the lobby and the maximum capacity of the resource rooms varies by district.

Available services are limited, outside of Unemployment Insurance, and clients are encouraged to use the website to obtain information and find resources. Please call ahead to find out the volume of clients.

For more information visit

Department of Licensing & Consumer Affairs

The Department of Licensing and Consumer Affairs (DLCA) is asking the public to use the  department’s online website at for business license renewals or new business license applications, to schedule appointments and to file consumer complaints online. Appointment also can be scheduled by calling 340-713-3522 on St. Croix or 340-714-3522 on St. Thomas, and the department also can be reached at

For more information, visit

Department of Planning & Natural Resources

All public libraries and museums will be closed, and pick up, drop off and cashier services will be available to the public only on Tuesdays and Fridays from 8 a.m. to 5 p.m.

For in-person needs other than pick-up or drop-off services, or for general information, please call 340-774-3320 on St. Thomas or 340-773-1082 on St. Croix to schedule an appointment with the appropriate division.  

For more information, visit

Department of Public Works

The Department of Public Works will provide essential service only from 8 a.m. to 2 p.m. Monday-Friday.

In-person complaints are suspended until further notice; however, complaints will continue to be accepted by telephone, email and online.

All VITRAN routes have been suspended until further notice.

Cemetery office guests will be limited to two guests per visit.

For more information, call 340-773-1290 on St. Croix, 340-776-4844 for the St. Thomas-St. John District or visit

Department of Tourism

The Department of Tourism has closed its offices until further notice. 

Visitors or residents who have tourism-related inquiries can visit or send an email to

Messages also can be left by calling 340-774-8784 in the St. Thomas-St. John District, 340-772-0357 on St. Croix or toll-free at 1-800-372-USVI (8784).

For more information, visit

Division of Personnel

All in-office visits have been suspended, and all business will be conducted electronically and telephonically whenever possible. 

For more information, forms, and policies, call 340-718-8588 on St. Croix  or 340-774-8588 in the St. Thomas-St. John District or visit

Energy Office

All individuals with applications for the Energy Efficiency & Renewable Energy Financial Incentive Program are required to submit them by email, fax or mail service until further notice.  The VIEO has waived the 30-day application deadline so that customers who purchase qualifying items can capitalize on these rebates, which include items purchased as of March 1, 2020. 

For more information, visit the Energy Office Facebook page.

Juan F. Luis Hospital & Medical Center

General visitation hours have been revised to 11 a.m. to 6 p.m. unless the visitor is a parent or guardian of a pediatric patient or infant.

Prior to being allowed to enter the facility, each visitor will be screened. Isolation patients will be allowed only one visitor at a time for up to two hours per day. Visitors will be given special protective masks, gloves, and gowns that must be worn at all times.

For more information, visit

Judicial Branch of the Virgin Islands

All in-person proceedings scheduled to commence on or before April 1 before any judicial officer in any Judicial Branch facility are postponed, and no new proceedings will be scheduled. 

The only exception to the suspension of in-person proceedings are Stalking and Domestic Violence matters and Advice of Rights hearings, which only will take place at 9 a.m. on Mondays, Wednesdays and Fridays. 

For more information, contact: 340-774‐2237 or 340-693-4118 (TTY) or visit

Office of Collective Bargaining

The Office of Collective Bargaining will be closed until April 6.

Calls may be made from 8 a.m. to 5 p.m. Monday through Friday to 340-774-6450 or 340-713-0735 on St. Croix or 340-774-6450 in the St. Thomas-St. John District.

Office of the Territorial Public Defender

Offices are closed to the public through April 6, and all services will be provided telephonically and electronically when possible until further notice.

For more information, call 340-773-6312 on St. Croix or 340-774-8181 in the St. Thomas-St. John District or visit

Office of Veterans Affairs

The Office of Veterans Affairs will limit operations territory-wide to burial arrangements only until April 6.  Anyone wishing to make arrangements for the burial of a Veteran during this time should call 340-773-8387 on St. Croix or 340-774-8387 in the St. Thomas-St. John District.

All other services are suspended.

For more information, send an email to or visit the Office of Veterans Affairs Facebook page.

VI Economic Development Authority

The VI Economic Development Authority has discontinued walk-in customer services, in-person appointments and manual delivery of documents and other items  until further notice. To make a payment, file a document, or make any additional inquiries, please send an email to, call 340-714-1700 in the St. Thomas-St. John District or 340-773-6499 on St. Croix or visit

VI Fire Service

The Virgin Islands Fire Service’s Prevention and Administrative Offices in both districts have limited hours of operation and are open to the public from 8 a.m. to 4 p.m. on Mondays and Wednesdays only until further notice.

Businesses that have fire certificates that have expired or will expire during the current state of emergency will be given a 60-day extension.

The Fire Service’s emergency response operations will remain uninterrupted.

For more information, visit the V.I. Fire Service Facebook page.

VI Housing Finance Authority

All EnVision Tomorrow recovery centers are closed until further notice. EnVision Tomorrow will continue to serve applicants online and by phone, and they may submit documents electronically or by a scheduled appointment only.

For more information, call 1-888-239-3387 or visit

VI Legislature

The Legislature of the Virgin Islands has postponed all hearings and meetings in both districts and is restricting visitation to its facilities, which are closed to the public.

For more information, visit

VI Lottery

The Virgin Islands Lottery offices in both districts will allow only five customers into the lobby at any given time.

Dealers are asked to provide requested ticket numbers in advance to avoid line delays and ensure expedient service, and Virgin Islands Lottery staff will provide dealers with their listings to make those selections once requested in advance.

On-site sales on St. John are postponed until further notice.

For more information, call 340-774-2502 on St. Thomas or 340-778-6360 on St. Croix or visit

VI Police Department

The Central Records Bureau offices, Firearms Bureau offices and fingerprinting services territory-wide will be closed until further notice.

For more information, visit

VI Public Services Commission

Offices are closed on St. Thomas and St. Croix and the PSC’s walk-in services will be restricted until further notice.

All documents can be submitted electronically by calling 340-776-1291 on St. Thomas, 340-776-1391 on St. John and 340-778-6010 on St. Croix. 

Utility complaints will be accepted by phone.

For more information, visit  or the PSC Facebook page.


All in-person business operations and public access to VITEMA facilities territory-wide, acceptance and processing of curfew pass applications and in-office appointments are suspended until April 6.

For more information, call 340-773-2244 on St. Croix, 340-776-6444 on St. John or 340-774-2244 on St. Thomas or visit

VI Waste Management Authority

Solid Waste disposal will adhere to the following operating hours: 

  • Anguilla Landfill on St. Croix will be open 6 a.m. to 2:30 p.m. 
  • Bovoni Landfill on St. Thomas will be open 6 a.m. to 2:30 p.m.
  • Susannaberg Transfer Station on St. John will be open 7 a.m. to 2:30 p.m. 
  • Peter’s Rest Convenience Center on St. Croix will be open 7 a.m. to 4 p.m.
  • Mandahl Convenience Center on St. Thomas will be open 6 a.m. to 4 p.m.

The VIWMA recently issued bid packages for various projects and all pending bid packages and open solicitations will be accepted via email only. The solicitations shall adhere to the previously established date and time as indicated on the respective advertisement. Please forward the completed document to and/or For more information visit

VI Water and Power Authority

Customer service offices territory-wide are offering only limited service to walk-in visitors, and WAPA is recommending that all business transactions be conducted either online or via the telephone until further notice.

Customer Service offices can be reached at 340-774-3552 in the St. Thomas-St. John District or 340-773-2250 on St. Croix (select option #5).

For more information visit